[Hiring] Service Coordinator @Jacuzzi Group

Role Description

Jacuzzi Bath Remodel is hiring a Service Coordinator to join our National Service & Training team! The Service Coordinator is responsible for managing daily service and installation operations and activities. Drives customer satisfaction via strong customer relations, high quality service and efficient scheduling, strong organization and overcoming service, scheduling and installation obstacles.

• Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner.
• Possess a comprehensive understanding of all facets of installation.
• Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs.
• Manage the schedules of Service Technicians across the nation.
• Create work orders for materials needed and work to be completed.
• Maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations.
• Ensure that data and notes are consistently updated in the scheduling software.
• Upload service tickets and photos into CRM (Salesforce).
• Coordinate and schedule subcontractors if necessary.
• Take escalated customer calls and coordinate with management for resolution.
• Other duties as assigned.

Details:

• Compensation is $25/hr. + depending on experience.
• Monday- Friday 9:30am - 6:00pm PST.
• Fully remote opportunity.

Qualifications

• 5+ years of HVAC/Plumbing/Service Dispatching experience.
• Proficient in CRM software (Salesforce).
• Able to effectively relate and communicate with all levels of employees and customers.
• Must be dependable - must demonstrate thorough follow-up and responsiveness.
• Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances.
• Must possess the ability to remain calm and composed while effectively communicating with customers.

Benefits

• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• 401K with company match.
• Paid Time off & Company holidays.
• Growth and promotional opportunities in future.
• Great work culture and a great team to work with!