[Hiring] Service Coordinator @Services for the Underserved

Role Description

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families who are engaged in Rapid Rehousing or Homeless Prevention services with the SSVF program. This staff member engages participants by maintaining regular contact to monitor and track progress and deliver all core SSVF services. The Service Coordinator develops and updates comprehensive Housing Stability Plans with program participants to improve their housing stability, secure or maintain permanent housing, and achieve other goals related to their SSVF services. Additionally, the Service Coordinator will conduct assessments to address client strengths, needs, abilities and preferences and coordinate veteran households’ services as part of the broader SSVF team.

Essential Duties & Responsibilities

• Provide resources, core SSVF supportive services and referral assistance to a caseload of program participants.
• Navigate veterans through complex human services systems including U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
• Provide person-centered case management services using a progressive engagement model to veteran families.
• Develop, assess and monitor Housing Stability Plans and veterans’ resources in conjunction with SSVF staff and other S:US programs.
• Meet with program participants in the field, at VA sites, shelters, residences, public benefits offices.
• Maintain a strong working relationship with colleagues and program managers.
• Engage program participants by maintaining regular contact to monitor and track progress.
• Develop and implement individualized housing stability plans with veterans/veteran families.
• Complete all necessary documentation to ensure compliance with funding requirements.
• Assist program participants in identifying and accessing healthcare, employment/income support.
• Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services.
• Assist veteran families with housing search and placement, access to program services.
• Coordinate the provision of Temporary Financial Assistance with third-parties.
• Cultivate positive relationships with relevant funding and monitoring entities.
• Participate in appropriate community collaborations and activities.
• Obtain and track documentation for all veteran households on caseload.
• Initiate and complete case closure when appropriate.
• Participate in SSVF and agency meetings.
• Be available for occasional after-hours crisis response for intensive case management.
• Respond to participant needs promptly, accurately and with courtesy and respect.
• Complete all assigned agency and SSVF program trainings.
• Complete other tasks as assigned by manager.
• Maintain the highest levels of confidentiality for clients and staff.

Qualifications

• Minimum of 3 years of case management experience or a combination of lived experience and professional work in this field.
• Must have an ability to travel via public transit to engage veterans across the S:US service area.
• Ability to communicate effectively with people served, S:US team members and other stakeholders.

Requirements

• Demonstrated proficiency with Microsoft Windows, Microsoft Word/Excel/Outlook required.
• Experience with electronic database systems (such as the AWARDS system) is preferred.
• Experience with homeless families and/or veteran services highly desirable.
• Ability to multitask and work in a fast-paced environment.
• Solid organizational skills/strong communication and writing skills required.
• Proper phone and email etiquette a must.
• High energy level to complete assigned work and meet deadlines.
• Willingness to attend occasional events outside of normal business hours.
• Veteran of the U.S. Armed Forces a plus.

Company Description

S:US is an equal opportunity employer. Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement.

• From health and wellness resources to generous PTO, professional development, and more.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information.
• S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.