[Hiring] Senior Technical Support Engineer @Synopsys

Role Description

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

This position may be based at any Synopsys/legacy Ansys U.S. office location. Candidates residing near or willing to work from a Synopsys office within the United States are encouraged to apply. Open to candidates who are willing to relocate.

You Are

• You have spent enough time in electromagnetics or signal integrity work to know that the simulation is only as good as the setup.
• You understand S-parameters, impedance, and eye diagrams as tools for solving PCB layout issues.
• You enjoy helping people solve problems in a specific, hands-on manner.
• You are organized enough to manage multiple support cases without dropping threads.
• You communicate clearly whether writing to a customer, filing a defect report, or briefing a product team.

What You'll Be Doing

• Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation.
• Troubleshoot moderately complex simulation issues involving signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis.
• Work directly with customers and channel partners to understand their technical requirements and recommend workflows that align with their design objectives.
• Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases.
• Evaluate new software releases using real customer use cases and industrial applications to support release readiness.
• Contribute to internal knowledge bases, technical documentation, and enablement content that help the broader support team and customer base.
• Share customer feedback, workflow insights, and technical needs with product development and field teams to inform product quality and usability improvements.

The Impact You Will Have

• Help customers successfully adopt and extract value from Ansys simulation tools, reducing time to resolution and increasing product confidence.
• Surface real-world customer workflows and pain points that directly inform product development priorities and roadmap decisions.
• Improve product quality by identifying, documenting, and verifying fixes for defects and usability issues before they reach a broader customer base.
• Strengthen customer relationships by delivering clear, practical guidance that solves their engineering challenges and builds trust in the toolset.
• Contribute to a growing knowledge base and support processes that scale the effectiveness of the entire Customer Excellence organization.
• Enable faster, more accurate simulations for electronics designs that power everything from consumer devices to aerospace systems.
• Build a feedback loop between field experience and product engineering that makes the software better with every release cycle.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics; Master's degree is a plus.
• Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools or competitor equivalent.
• Working knowledge in one or more of these areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis.
• Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations.
• Experience with package, PCB, or connector design workflows and the engineering processes that support them.
• Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis.
• U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements.

Requirements

• You can take a customer's vague description of a simulation problem, ask the right follow-up questions, and narrow it down to a reproducible issue or a workflow misunderstanding.
• You stay organized across multiple open cases, follow through on commitments, and escalate when you hit the edge of your knowledge without letting things fall through the cracks.
• You write clearly whether you are documenting a defect, explaining a workaround to a customer, or summarizing feedback for a product manager.
• You are comfortable working with guidance from senior engineers when needed, and you actively look for opportunities to build your technical depth and customer-facing skills.
• You can travel domestically up to 10% of the time for customer visits, training, or team meetings when needed.

Benefits

• We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs.
• Your recruiter will provide more details about the salary range and benefits during the hiring process.
• In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses.
• The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.