[Hiring] Senior Technical Support Engineer @Cribl

Role Description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software.

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
• This position will require stand-by, on-call, or off-hours duties.

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.

Requirements

• Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies (Bonus Points).
• Regex and JavaScript experience is a Plus.

Benefits

• Competitive salary based on geographic location and individual candidate's job-related knowledge, skills, and experience.
• Eligible to earn incentive compensation (commission) for sales and some sales-adjacent roles.
• Participation in the Cribl Corporate Bonus Program for all other roles.
• Generous benefits package which includes health, dental, vision, short-term disability, and life insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit.
• 401(k) and equity.