[Hiring] Senior Service Processor, EDI Processing @Lincoln Financial

Role Description

We are excited to bring on a Senior Service Processor, EDI Processing to join our Group Protection Operations Team supporting Workplace Solutions in a work from home environment.

As a Senior Service Processor, EDI Processing, you will independently perform routine and increasingly complex enrollment processing while delivering on EDI onboarding assignments. You will collaborate with internal and external partners to support implementation activities and provide guidance on onboarding approaches.

What you'll be doing:

• Independently perform routine and increasingly complex enrollment and EDI-related processing in accordance with established procedures.
• Leverage critical thinking to update and maintain accurate member records, determine eligibility, and apply policy provisions.
• Reconcile and process complex EDI files, member changes, and special projects such as open enrollments and amendments.
• Communicate effectively with internal and external stakeholders to resolve issues and support a positive customer experience.
• Act as a liaison across departments to support problem resolution and contribute to process improvements.
• Share knowledge with teammates and support departmental initiatives to meet quality and service standards.
• Manage your workload independently, meeting deadlines and adapting to changing priorities as needed.

Qualifications

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 3 - 5+ Years of eligibility insurance enrollment experience aligned with the responsibilities for this role OR for candidates with an Associate degree or above, 0-1 year of client service experience aligned with the specific responsibilities for this role. (Required)
• Ability to communicate effectively (verbal/written).
• Demonstrated strong customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.

Company Description

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.