[Hiring] Senior Customer Success Manager/Learning Consultant @Bots and People Product GmbH

Role Description

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity:

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales.
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Manage risks and spot upsell potentials.

Operations & project management

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact:

• Influence the design quality of enterprise programs measured by NPS.
• Ensure learning programs deliver measurable outcomes for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers.

Qualifications

• 3+ years of experience in Customer Success Management, preferably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2).
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support.
• Experience in a Startup with between 10-50 employees.
• Ability to translate business goals into learning interventions.
• Documentation mindset: as a remote-first company, we document all processes to ensure seamless handovers and sync amongst team members.

Requirements

• Nice-to-have:
• Experience in designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Knowledge about "Winning by Design".
• Data-driven mindset and ability to read and build reports.

Benefits

• 30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose.
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption.

Company Description

Bots & People provides digital upskilling in AI, Process Automation, and Low Code. We help enterprises to automate their team’s workloads and gain business efficiency by bridging skill gaps. Unlike traditional e-learning, our social blended learning approach seamlessly integrates live workshops led by top-tier educators with interactive self-learning.

The result? Engaged learners, rapid adoption of new technologies, and ultimately, a future-proofed organization creating more meaningful work.