[Hiring] Senior Customer Success Manager @Fastly

Role Description

Fastly is looking for a Senior Customer Success Manager based in Mumbai, India to join the team, nurture strong commercial and strategic business relationships with a major telco partner in the region. This role blends enterprise account management, partner enablement and product commercialization for CDN/edge infrastructure delivered via a carrier/partner model.

The Senior Customer Success Manager will be managing a portfolio of Enterprise customer relationships from C-Level down, with responsibilities including:

• Developing account health and leading customer advocacy across Fastly’s Enterprise.
• Partnering with Sales, Customer Support, Product, and Technical teams.
• Driving deeper, wider relationships to secure and grow revenue and drive product adoption.
• Delivering business reviews and executing successful account strategies.

This is a great opportunity for someone with the skills, energy, and confidence to work autonomously in the region.

Role Context (JioCDN)

JioCDN is Jio Platforms’ carrier‑grade content delivery service that provides low‑latency, high‑scale content and application delivery across India. The Senior Customer Success Manager will serve as the primary commercial interface between Fastly and Jio Platforms’ group companies and their customers.

What You'll Do

• Own and grow a portfolio of strategic telco partner and subsidiary accounts; drive new bookings, revenue, renewals, and contract expansion.
• Act as the primary commercial contact for partner stakeholders and their internal customer organizations; monitor account health and secure executive sponsorship.
• Enable partner enterprise sales teams and channel stakeholders to position, sell, and adopt JioCDN‑powered solutions.
• Develop account strategies and executive engagement plans; run Monthly and Quarterly Business Reviews.
• Translate customer and partner business needs into adoption plans; coordinate cross‑functional Fastly resources.
• Identify, qualify, and drive upsell, cross‑sell, and net‑new business opportunities.
• Advocate telco partner and customer feedback into Fastly product and go‑to‑market planning.
• Manage complex, multi‑threaded commercial programs and timelines across organizations.
• Travel across India as required for partner and customer engagement.

Qualifications

• 10+ years of enterprise account management / customer success, partner/alliances management, or strategic sales experience with carrier, telco, or platform partners in India.
• Direct experience launching, commercializing, or scaling CDN, edge, or related infrastructure services.
• Proven track record driving revenue via new‑logo acquisition, renewals, upsell, and cross‑sell motions.
• Strong stakeholder management and executive engagement skills.
• Technical fluency across web/app security, CDN, networking, cloud infrastructure, or related technologies.
• Demonstrated ability to coordinate cross‑functional teams and manage complex programs.
• Exceptional customer‑facing, presentation, and project management skills.
• Self‑starter, independent, disciplined, highly organized, with excellent verbal and written communication in English.

Work Hours

• Core business hours: 9:00 AM – 6:00 PM IST.

Work Location(s) & Travel Requirements

• This position is a remote role and open to candidates residing in Mumbai, Maharashtra, India.
• Regular travel across India as required by your role and requested by your manager.

Benefits

• Comprehensive benefits package designed to meet your needs.
• Benefits start on the first day of your employment with Fastly.