[Hiring] Senior Customer Success Manager @SPARETECH

Role Description

As Senior Customer Success Manager, your mission is to take strategic ownership of a portfolio of enterprise customers and act as a trusted advisor to senior stakeholders across the manufacturing industry. You will drive long-term value realization, retention, expansion, and customer advocacy while helping shape how SPARETECH scales Customer Success across our growing customer base.

• Own Strategic Customer Outcomes: Take end-to-end ownership of a portfolio of enterprise customers, from handover and onboarding to adoption, executive alignment, renewals, expansion, and long-term value realization.
• Act as a Trusted Advisor: Build strong relationships with senior stakeholders and decision-makers, helping customers translate their business priorities into measurable success with SPARETECH.
• Drive Retention and Expansion: Identify risks and growth opportunities early, lead proactive success planning, and contribute directly to strong retention, low churn, and sustainable account growth.
• Represent SPARETECH Externally: Represent us in strategic customer meetings, customer events, webinars, roundtables, and our own regional meetups.
• Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each colleague in the team.
• Shape How We Scale Customer Success: Partner with the VP Customer Success, Product, Sales, and the wider CS team to enhance customer journeys, influence product feedback loops, and build scalable CS practices.

Qualifications

• Bring Senior CS Experience: Have 4-7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex, technical, or manufacturing-related environments.
• Think Strategically and Commercially: Can independently manage a complex customer portfolio, prioritize effectively, identify risks and opportunities, and drive initiatives across different stakeholder groups.
• Build Executive Relationships: Connect confidently with key decision-makers and executive sponsors, run strategic conversations, and are willing to travel 2-4 times per month to strengthen customer partnerships and build a vital customer community in the DACH region.
• Bring Technical and Industry Curiosity: You build up deep product and manufacturing knowledge, thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention.
• Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside.
• Speak Fluently: Are proficient in both German and English.

Benefits

• A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany.
• A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program.
• Modern hardware and the frame for a height-adjustable desk.
• An annual training budget of 1000 EURO for your professional development.
• In Germany: A subsidized job bike to escape city traffic and a Wellpass gym membership to stay active.
• A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued.
• Corporate Benefits, including discounts on fashion, travel, and much more from various companies.