[Hiring] Senior Customer Solutions Engineer @Sysdig

Role Description

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite.

• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives.
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container-based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Requirements

• A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders.
• One or more of CKAD / CKA / CKS certifications.
• Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
• Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments.
• Strong empathy, patience, and a genuine passion for working with customers.
• Curiosity and comfort operating across both technical and business domains.
• Coachability and a team-oriented, collaborative, learning-driven attitude.
• Experience working with Sysdig and/or Falco is a plus.

Benefits

• Extra days off to prioritize your well-being.
• 401(k) Retirement Savings Plan with a 3% company match.
• Maternity and Parental Leave.
• Mental health support for you and your family through the Modern Health app.
• Full health benefits package for you and your family.
• The U.S. annual salary range for this full-time position is between $130,000 and $163,000 USD/year.