[Hiring] Senior Customer Enablement Practitioner @RingCentral

Role Description

This is where you and your skills come in. We’re currently looking for a Sr. Customer Enablement Practitioner. This role is for a hands-on technical expert, not a general consultant or relationship manager. You will be building, configuring, and troubleshooting production environments. We value the insight gained from overcoming technical challenges and mistakes, as this experience directly benefits the customers you support.

As a Sr. Customer Enablement Practitioner, you will provide deep domain expertise when a Technical Success Manager (TSM) identifies a complex customer need. Engagements range from targeted consultations and health checks to AI workflow design and optimization programs. These projects have specific scopes, costs, and timelines. While the TSM manages the overall customer relationship, you will lead the technical engagement from start to finish.

Qualifications

• Minimum 8 years of hands-on technical work in CCaaS post-sales, professional services, or solutions engineering.
• Direct responsibility for integration design and delivery.
• Experience on the vendor side (UCaaS/CCaaS) or on the enterprise/client side in a hands-on technical capacity.

Requirements

• Personal ownership of CRM and ERP integrations for enterprise contact centers.
• REST API fluency; has written API calls, read documentation critically, debugged integration failures, and designed retry/error handling logic.
• Middleware and iPaaS experience; has designed or assessed MuleSoft, Boomi, or equivalent integrations in a CCaaS context.
• Relevant platform certifications strongly preferred: RingCentral certifications, NICE CXone, Genesys, Five9, Salesforce, ServiceNow, or equivalent.
• A documented professional history detailing project scopes, systems touched, mistakes learned from, and outcomes delivered.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation and estate planning.
• Employee bonus referral program.
• Debt refinancing assistance.
• Employee perks and discounts program.