[Hiring] Senior Customer Enablement Manager @Horizon3

Role Description

The Senior Customer Enablement Manager is responsible for bringing the foundational Horizon3 Customer Academy to life and helping customers realize value from NodeZero faster. This role will design, build, and continuously improve a customer learning experience that enables customers to confidently use NodeZero across its capabilities, tiers, workflows, and functionality.

• Build customer certifications, technical “how-to” modules, guided learning paths, hands-on exercises, and other enablement experiences.
• Work closely with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, and other subject-matter experts.
• Help define and bring to life the foundational Horizon3 Customer Academy.
• Establish a scalable framework for customer education that can grow as NodeZero capabilities, products, and customer needs evolve.

Qualifications

• 5+ years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related field.
• Demonstrated experience building technical customer education, certifications, academies, onboarding programs, or product training.
• Proven ability to translate complex technical concepts into clear, practical, and outcome-oriented learning content.
• Hands-on experience creating digital learning content using tools such as Articulate Rise or comparable authoring platforms.
• Strong written and verbal communication skills, including the ability to work effectively with technical SMEs and customer-facing teams.
• Strong project management skills and the ability to manage content development from intake through launch and iteration.

Requirements

• Direct experience with NodeZero, autonomous penetration testing, offensive security, exposure management, vulnerability management, cloud security, identity security, or adjacent cybersecurity domains.
• Experience enabling security, IT, infrastructure, DevOps, or technical practitioner audiences.
• Experience building a customer academy or education program from the ground up.
• Experience creating hands-on labs, technical demonstrations, interactive simulations, or scenario-based learning.
• Familiarity with learning management systems, video and screen-recording tools, assessment platforms, and customer education analytics.
• Experience working closely with Product, Engineering, Customer Success, and Sales Engineering in a high-growth B2B SaaS or cybersecurity company.
• Experience working with enterprise customers and translating their questions, friction points, and success patterns into better education.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location.
• Competitive Compensation: We offer competitive salary, equity and benefits, including health, vision & dental insurance, flexible vacation policy, and generous parental leave.