[Hiring] Senior Customer Account Specialist @First American

Role Description

Establish, build, and maintain mutually beneficial relationships with assigned Trust Accounting clients. Provide full-service reconciliation (from 1st tier/routine to 2nd tier/complex) to our escrow and title partners focusing on complex customer issues. Analyze customer needs, identify problems, research issues, and recommend solutions.

What You'll Do:

• Compare financial records: Reconciliation specialists examine a company's escrow accounting records, such as ledgers and bank statements, to ensure they match.
• Identify discrepancies: They look for any inconsistencies or errors between different financial sources.
• Investigate and resolve: When discrepancies are found, they investigate the causes and work with clients to resolve them.
• Ensure accuracy: Their primary goal is to maintain the integrity and accuracy of financial data.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of directly relevant reconciliation, accounting, or audit work experience, mortgage or title insurance industry preferred.
• Proficient in Microsoft applications (Word, Outlook, Excel) and demonstrate the ability to learn custom applications.
• Excellent verbal and written communication skills.
• Strong analytical skills and attention to detail.
• Knowledge of accounting principles.
• Experience with financial software.
• Ability to work independently and collaboratively.

Requirements

Pay Range: $64,300.00 - $85,700.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

• First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
• First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.