[Hiring] Senior Client Success Specialist @Sensiba

Role Description

The Senior Client Success Specialist plays a pivotal role in delivering an exceptional client experience across the full lifecycle. Acting as a trusted advisor and primary point of contact, this role combines deep compliance knowledge with strong relationship management, cross-functional collaboration, and a passion for process improvement. The role sits at the intersection of client success, delivery, technology, and operational excellence.

This role is an exciting opportunity for an experienced Customer Success professional to take full ownership of a portfolio of GRC clients. As a self-led portfolio owner, you'll be responsible for the end-to-end retention and renewal lifecycle of your client base, and for retaining a book of renewal revenue through strong relationship management and proactive account health monitoring.

Balancing portfolio ownership and customer engagement, you'll help execute our Customer Success strategy across APAC, drive exceptional client outcomes, and play a key role in sustaining a high-performing, customer-centric culture.

Qualifications

• 3-5 years’ experience in a Customer Success, Account Management, or client-facing role, ideally within a professional services, audit, or compliance environment.
• Demonstrated capability in self-leadership and portfolio ownership.
• Proficiency with CRM platforms, particularly Salesforce and HubSpot.
• Experience using proposal customer contracting and engagement tools, and project tracking tools.
• Excellent written and verbal communication skills.
• Proven ability to identify process gaps and drive improvements.
• Collaborative mindset with experience working across various teams.
• Working knowledge of compliance frameworks such as SOC 2, HIPAA, and GDPR preferred.
• Experience working with MSP partners or in a channel/partner management context preferred.
• Background in audit delivery, GRC, or information security preferred.
• Familiarity with creating training content and facilitating internal enablement sessions preferred.
• Exposure to billing and revenue operations workflows preferred.

Requirements

• Lead onboarding and kick-off calls for new and recurring clients across compliance frameworks.
• Identify readiness gaps during onboarding and provide structured guidance.
• Advise on audit scope, controls, and expectations throughout the readiness phase.
• Coordinate platform setup and compliance package configuration for recurring audits.
• Own the full renewal lifecycle for your portfolio of GRC clients.
• Initiate recurring client engagements for subsequent audit periods.
• Handle expansion requests and scope changes in close coordination with Sales and Delivery teams.
• Partner with Audit Delivery, Sales, Technology, and Operations teams to align on client needs.
• Engage with MSP partners and the Accounts team to facilitate shared client engagements.
• Create training materials and host onboarding sessions for new team members.
• Mentor peers and share best practices across tools, frameworks, and workflows.

Benefits

• Market-Leading Annual Leave: 30 days of Annual Leave plus additional paid leave for mid-year shutdown.
• Salary Packaging & Novated Leasing: Minimise taxable income through novated leasing program.
• Flexible & Remote Work: Enjoy remote work with options for in-person collaboration.
• Performance-Based Bonus: Recognition through annual discretionary bonus program.
• Professional Development: Tuition reimbursement and support for professional certifications.
• Tech of Your Choice: High-spec Mac or PC setup.
• Inclusive & Supportive Culture: DEI initiatives and comprehensive wellness programs.