[Hiring] Semiconductor Support Technician @Harte Hanks

Role Description

Our client is seeking qualified Semiconductor Support Technicians to fill roles within a growing Level I Support Center. The technical demands of the support role are significant as successful candidates will possess hands-on experience with a broad variety of semiconductor products, their various applications, and familiarity with the semiconductor design engineering sales process. The successful candidates will be hands-on leaders with outstanding sales engineering skills, a passion for customer success, and extensive experience within the microcontroller and embedded applications business sectors. This position is fully remote in select states.

Key Responsibilities

• Provide technical support for customers on Semiconductor Products via phone and email.
• Utilize support systems/tools and technical/functional knowledge to remotely resolve customer problems.
• Work directly with the customer to understand the inquiry and/or escalate to the next level to help facilitate resolution.
• Review open customer issues daily, updating customers on the status of their escalated cases.
• Help customers gain understanding of products and navigation through support website and online customer forums.
• Cross-collaborate through multiple teams to work towards a common goal.
• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives.

Qualifications

• AAS degree in Electronics.
• Demonstrate detailed understanding of schematics/datasheets for semiconductor device functionality (i.e., multimedia, power, connectivity, and sensing technologies).
• A high level of analytical skills; ability to analyze and interpret technical inquiries.
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer product support and feedback.
• The ability to read, interpret, simplify, and create understanding of technical product information from technical descriptions and documents.
• Ability to multi-task and prioritize job requirements.
• Strong personal organization skills and time management.

Requirements

• Equivalent work experience or related training.
• Minimum of 2+ years’ experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices.
• Customer support call center environment is a plus.
• Must be detailed and process-oriented.

Benefits

• Group Health and Wellness (Medical, Dental, and Vision).
• Health Savings Account (HSA).
• Educational Assistance.
• Voluntary plans, including critical illness, accident, and hospitalization.
• 401k plan with Company Match and Roth contributions | Immediate vesting.
• Pet Insurance, free legal services, employee discount programs, and more.