[Hiring] Senior Technician, Technical Service Support @Smurfit Westrock

Role Description

Responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues.

• Collaborate with top shop and back shop customers and Smurfit Westrock employees at various organizational levels to achieve optimal customer satisfaction.
• Serve as the technical subject matter expert responsible for educating the customer on Smurfit Westrock capabilities to improve their operational efficiency and overall customer relationship.
• Identify and recommend solutions to resolve product or service requests regarding technical operational and engineering type of issues that our customers and Smurfit Westrock production facilities may encounter.
• Coordinate new customer specification development and specification maintenance utilizing supply chain data.
• Conduct scope audits to evaluate customer’s back shop current state and identify operational inefficiencies and cost saving opportunities.
• Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand Smurfit Westrock’s value and capabilities.
• Research and evaluate new products and technical innovations to promote the understanding and benefit of technology systems.
• Manage both internal and external customer relationships, providing value-added sales and service support solutions.
• Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities.

Qualifications

• Minimum 5 years in corrugated manufacturing packaging industry; machinery/operational experience.
• Possess computer skills utilizing Microsoft Office.
• Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment.
• Ability to keep accurate records and present as contribution reports to quantify the Smurfit Westrock value to our customers.
• Working knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerations.
• Knowledge of packaging machines and how they operate with corrugated machinery.
• Demonstrated technical and mechanical acumen.
• Proven ability to handle multiple competing priorities.
• Strong communication skills with ability to adjust communication style and interact across all levels of the organization.
• Ability to communicate with customers to ensure alignment and satisfaction and operate with customers’ best interest in mind.
• Ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others.
• Travel required.

Benefits

• Corporate culture based on integrity, respect, accountability and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
• Short-term bonus incentive.
• Health, dental and vision insurance.
• Flexible spending accounts or health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid sick leave as required by applicable state/local law.
• 15 days of paid vacation.
• 11 days of paid holidays, subject to annual change.