[Hiring] Part-time Audio Video Remote Technical Support Technician @Daktronics

Role Description

We are currently seeking a Part-Time Technical Support Technician within our Remote Technical Support team.

• Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
• Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• Collaborate with internal team members to escalate product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.

Qualifications

• Associate degree in information systems, engineering technology, computer programming, or similar related fields. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Requirements

• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
• Exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a distraction-free home office location.

Benefits

• The typical hiring range for this position is $24.00 to 25.00 per hour.
• This position is eligible for a subset of our company benefits including:
  • Employee discount program
  • Employee assistance program
  • Community donation program
  • Unpaid time off
  • 401(k)
  • Employee Stock Purchase Plan
  • Leaves
  • Disability
  • Accommodations
• Information about Daktronics benefits can be found on our website Career Opportunities.

Company Description

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.