[Hiring] Seasonal Agent Support Representative @HealthSherpa

Role Description

We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry. You will report to a Supervisor on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if Open Enrollment is extended.

• Spend your day in a queue taking calls from insurance agents across the country
• Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
• Help agents troubleshoot the platform and answer questions about applications and referrals
• Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
• Support with other related tasks as needed

Qualifications

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Previous customer service experience
• 3+ years of combined education, work, or volunteer experience
• Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
• A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• A work space that is free of background noise and distraction to provide information privacy
• Reliable home internet with download speed exceeding 128Mbps

Benefits

• Fully remote employment
• Hourly wage: $16 ($18 for bilingual in Spanish)
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities
• Great compensation package at a high-growth, profitable company
• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
• HSA/FSA options with corresponding contribution limits
• Monthly grocery stipend and home internet reimbursement
• 401K w/ a match after a grace period
• Life and AD&D coverage
• Disability insurance (Short and Long Term)
• Parental leave
• Four (4) weeks of paid vacation in addition to paid holidays
• Home office budget for remote team members
• Mental health and other wellbeing support programs through a partner network