[Hiring] Scheduling Specialist @Mass General Brigham

Role Description

Mass General Brigham is seeking Full-Time Scheduling Specialists to support Neurology, Orthopedics, Cardiovascular, Urology, and MGH Multi-Service patients and providers. This is an inbound and outbound contact center position where you will be responsible for:

• Receiving and placing phone calls to schedule or reschedule specialty appointments for multiple entities.
• Handling an average of 75-100 phone calls per day.
• Addressing online requests.
• Completing patient registration to schedule or reschedule appointments.

Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!

Qualifications

• Must be open to all shifts; 8-4:30pm, 8:30-5pm and/or 9-5:30pm.
• High School Diploma or equivalent required.
• Associates degree preferred.
• Tech-savvy and comfortable with high volume workloads.
• Organized and detail oriented.
• Ability to read and follow standard operating procedures.
• Ability to multi-task through various programs (using multiple monitors) and problem-solve.
• Exceptional strong customer service background.
• Strong knowledge of Microsoft products.

Requirements

• Medical office, health care or other relevant experience required.
• Prior customer service work experience, specifically in a contact/call center environment preferred.
• Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required.
• Epic or other cloud-based electronic health record (EHR) systems experience desired.
• Monday - Friday 40 hours per week.
• For the first 4-6 weeks, the required schedule is 8am-430pm ET for training.
• Shifts will be determined by business needs.
• Remote employees are required to have a stable, secure, quiet, HIPAA compliant workstation with ethernet connection.
• The First 90 days are a probationary period and performance will be reviewed.

Benefits

• Competitive base pay ranging from $19.81 - $28.30/Hourly.
• Comprehensive benefits package.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.