[Hiring] Scheduling Coordinator @GLOBO Language Solutions, LLC

Role Description

The Scheduling Coordinator I coordinates communication with clients and interpreters with the provision of interpretation services, provides first-level issue resolution and acts as the primary point of contact for clients and vendors under general supervision.

• Answers phone calls, triages needs of caller, handling the scheduling of routine and non-complex interpreting jobs.
• Maintains the scheduling email box by reviewing each request and responding timely and appropriately to each request.
• Approaches requests with a can-do attitude and maintains professional relationships with interpreters and clients.
• Conducts intake of requests for interpretation services, assessing the request against qualifications of existing interpreter pool.
• Works closely within the scheduling system, maintaining business processes, best practices, and performing administrative duties.
• Complies with the scheduling process to keep the requests organized and status up to date with appointment.
• Escalates issues appropriately while gaining experience in problem resolution.
• Covers for lunches/breaks/vacations for other scheduling coordinators.
• Attends scheduled training activities and meetings.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 6+ months of experience in scheduling.
• Strong verbal and written communication skills with a ‘service-first’ mindset.
• Background in customer-facing roles with a demonstrated ability to maintain a positive and professional attitude.
• Experience in the healthcare or language services industry preferred.
• Demonstrated proficiency with Microsoft Office Word.
• Experience with Google Docs and Apple/Mac Operating System preferred.

Requirements

• Ability to work independently in a decentralized environment, without the reliance on direct authority.
• Highest level of personal and professional integrity and ethics.
• Proven ability to interpret strategic and operational business requirements.
• Value strong teamwork and collaboration skills.
• Demonstrated problem solving and decision-making skills.
• Ability to manage multiple initiatives and projects and prioritize needs.
• Strong sense of service and passion for the company and business.
• Authorized to legally work for any employer in the United States.
• Willingness to submit to any requested background checks.
• Fluent in English.

Competencies

• Drive Results: Take accountability for individual outcomes - good or bad; Prioritize work to support Company rocks.
• Communicate Effectively: Listen with intent to understand; Ask questions to ensure understanding.
• Developing Self and Others: Expand self-awareness and be open to feedback; take ownership/seek opportunities for learning, career growth, and development.
• Growth-Focused: Develop a growth mindset by keeping an open mind during change; Seek opportunities to move out of your comfort zone.
• Customer Centricity: Consistently provides excellent customer service; Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - presents proposed solutions within areas of responsibility.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.