[Hiring] Safe Stays Team Lead @Alacrity Solutions Group

Role Description

The Safe Stays Team Lead will manage the Safe Stays Hotel Coordinators in their day-to-day roles. In this role, you will ensure that we are fully supporting our clients by providing ongoing training and support and lead the team to be successful. The Team Lead is expected to be a sharp, high-energy, detail-oriented individual who possesses excellent interpersonal skills, telephone etiquette and verbal communication skills.

Qualifications

• 2+ years of Relocation, Management or Hotel experience preferred.
• Bachelor’s degree in business, communications, hospitality, or related field preferred.

Requirements

• Confirm client reservations.
• Verify hotel has received our reservation and has all the needed payment information on file.
• Maintain high customer service standards by educating the team on consistent processes and best practices.
• Work with team to ensure all SLAs are met.
• Develop relationships with our hotel partners.
• Ensure that bookings are audited and corrected.
• Assist Director in identifying areas that need additional training.
• Escalate unresolved issues to the Manager or Director.
• Encourage referrals and recruit quality candidates.
• Review resumes and assist with screening and interviewing candidates.
• Train new hires in department procedures and best practices.
• Provide direction to team members, including constructive criticism and positive feedback.
• Maximize company profitability by educating the team on consistent processes and best practices.
• Ensure that all placements meet or exceed margin and revenue share guidelines.
• Communicate coverage needs with Manager and Director.
• Be readily available for assistance with staff questions.
• Assign new referrals and placements.
• Assist with the team members’ job duties when they are unavailable.
• Perform other projects and tasks as required.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off.
• Health savings account.
• Employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks), Monday–Friday, 8:00 AM–5:00 PM CST.

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at Alacrity Solutions Career Page .