[Hiring] Claims Team Lead @Reserv

Role Description

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims (trucking) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Qualifications

• Highly motivated and growth-oriented, impactful and influential
• Claims professional - knowledgeable with a track record of success in commercial transportation claims adjudication
• Strong leader - demonstrated ability to motivate, support, and teach a team
• Tech-oriented - excited by building a tech-driven claims organization
• Passionate - cares about their team, the customer, and their experience
• Empathetic leader - exercises empathy and patience towards everyone
• Sense of urgency - maintains urgency without overworking
• Creative - challenges existing assumptions and leverages technology
• Curious - seeks to understand the whole story for better decision-making
• Problem solver - able to dive into details while focusing on the big picture
• Anti-status quo - takes action to improve processes
• Communicative - comfortable with phone communications throughout the claims process
• Sense of humor - understands the challenges of claims

Requirements

• 5+ years of insurance claims experience in multiple lines of business, preferably in transportation (trucking) with some bodily injury experience
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 3+ years of leadership experience, preferably managing in a remote environment
• Comfortable with technology and evolving claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate work-life balance with frequent corporate retreats
• Apple laptop, large second monitor, and other quality-of-life equipment
• Listen to your feedback to enhance the claims role
• Work toward reducing administrative work from the adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment