[Hiring] Reservation Coordinator @An Epic Adventure

Role Description

As a Remote Reservation Coordinator, you will play a crucial role, being responsible for ensuring all bookings are processed accurately, promptly, and efficiently. Working from a remote location, you will provide exceptional customer service throughout the entire booking process.

• Respond to reservations inquiries via email, phone, and chat in a timely and professional manner
• Assist customers in choosing the perfect adventure for their needs and budget
• Process reservations accurately and efficiently using our reservation system
• Communicate with tour guides and third-party vendors to confirm availability and confirm reservations
• Monitor and update availability calendars for various tours and activities
• Handle and resolve any issues or concerns related to reservations
• Continuously maintain and update reservation records and customer information
• Provide customers with detailed information about travel requirements and ensure all necessary documents are obtained
• Work closely with the sales team to ensure all sales targets and goals are met

Qualifications

• Fluency in English is a must
• Exceptional customer service skills with the ability to communicate effectively and professionally with clients
• Strong attention to detail and organizational skills
• Knowledge of reservation systems and booking software
• Ability to multi-task and work in a fast-paced environment
• A passion to help others create unforgettable experiences
• Must be 18 or over
• Must be authorized to work in the US, UK or Australia
• Access to Wi-Fi, cell-phone and computer required