[Hiring] French Customer Service Advisor @THG Ingenuity

Role Description

As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email, and social media, ensuring that every interaction reflects our commitment to outstanding service.

• Working across multiple channels including emails, phones, live chat, and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customers with all queries regarding product advice and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Qualifications

• Strong written and verbal communication skills in both English & French.
• Willingness to learn and develop new skills.
• A professional, friendly, and hard-working individual.
• Early promise of showing our core values – Show up, Dig in and get it Done.

Benefits

• 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.
• Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.
• Two paid volunteering days after 12 months' service.
• Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.
• State-of-the-art on-site gym at our Manchester offices.
• Up to 50% staff discount across THG brands.
• Save up to 12% on personal tech through our salary sacrifice scheme.
• Access to our on-site staff shop and barber (Manchester offices).
• Earn up to £1,000 through our employee referral scheme.
• Anniversary gifts to celebrate your 5 and 10 years of service.