[Hiring] Requestor Support Specialist @Healthmark Group

Role Description

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.

Qualifications

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints
• Focused on team character pillars: prepared, honest, teacher/learner
• Excellent written and verbal communication skills

Requirements

• Strengthens the advancement of key requester and client relationships
• Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms
• Performs inventory analysis to drive operations
• Generates and distributes reports to internal teams, external clients, and requesters
• Updates on statuses for inventory, aiming for near real-time communication
• Weekly communication regarding unresolved inventory, specifically items lacking complete information
• Monitors and reports on the turnaround time (TAT) for all communications
• Communicates messages clearly, promptly, and concisely to clients and requesters
• Raises issues and promotes priorities in workloads
• Reports to the Requester Account Manager

Measurables

• Focuses on a 24-HR response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Supports client advocates to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications