[Hiring] Remote Support Specialist @trane technologies

Role Description

In the Digital Services Remote Support Specialist role you will be responsible for inspecting, analyzing, troubleshooting, and programming customer Building Automation Systems (BAS) using Trane’s cloud based remote connection and communicating findings and suggestions to the Customer.

You will also work closely with the Digital Services team to identify and implement Energy Conservation Methods (ECM’s) and optimization opportunities for customer sites. This role works closely with Field Technicians to support any controls related issues they may have while on the jobsite as well as other internal teams with technical questions.

Key Competencies

• Ability to communicate verbally and in writing effectively.
• Work in a team environment remotely.
• Self-motivated.
• Able to work effectively without direct supervision.
• Strong Organizational skills.
• Strong computer competency.

Responsibilities

• Remote inspection, troubleshooting and programming of Customer Building Automation Systems.
• Communicating with Customers on the state of their systems and creation of reports on them.
• Customer support for Emergency calls and triage of controls calls that we receive.
• Field Technician controls support.
• Energy Conservation Method (ECM) and Optimization identification and implementation to Customer BAS.

Qualifications

• A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls. Technical School or formal training is preferred.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Previous experience with DDC controls systems.
• Network and IT knowledge preferred.

Requirements

• Annual Base Salary Range or Hourly Base Pay Range: $21.71 - $65.12
• Compensation Type: Hourly
• Incentive Eligible: No
• Sales Commission Eligible: No

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role

Yes, the company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.