[Hiring] Regional Service Manager @Brooks Automation

Role Description

As Regional Service Manager, you will be responsible for delivering outstanding customer service and operational excellence across the region. You will lead service activities, support business growth, and act as the key escalation point for customers, distributors, and internal stakeholders.

• Lead service operations across Europe & the UK, including installations, maintenance, repairs, and technical support
• Drive customer satisfaction and ensure achievement of service performance targets
• Manage customer escalations and complex technical issues
• Oversee service contracts, renewals, quotations, and commercial service activities
• Monitor KPIs and implement continuous improvement initiatives
• Manage regional spare parts inventory and service logistics
• Support and develop distributors, contractors, and service partners
• Deliver technical training and knowledge transfer to customers and service teams
• Collaborate with global teams across EMEA, Americas, and APAC
• Support product launches, customer events, and industry trade shows

Qualifications

• Proven leadership experience in Field Service, Technical Service, or Customer Support
• Strong background in installations, maintenance, troubleshooting, and customer escalations
• Experience leading remote and cross-functional teams
• Excellent customer relationship and stakeholder management skills
• Commercial mindset with experience managing service agreements
• Ability to thrive in a fast-paced, international environment
• Fluency in English; German and/or Italian is a plus

Requirements

• Experience in one or more of the following industries:
• Laboratory Automation
• Life Sciences
• Biotechnology
• Diagnostics
• Medical Devices
• Scientific Instrumentation

Benefits

• Join a global leader in laboratory automation
• Take ownership of a high-impact region
• Collaborate with international teams
• Accelerate your career while helping drive scientific and healthcare innovation
• Employee Referral Program
• Mental Health & Wellness Benefits
• Continuing education opportunities