[Hiring] Referral Scheduler @Paradigm

Role Description

Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time position. You’ll help injured workers receive timely care by scheduling initial evaluations, verifying detailed claim information, and coordinating with providers, clients, and internal teams to advance referrals. Candidates must have strong attention to detail, excellent communication skills, and at least three years of customer service experience.

• Deliver exceptional verbal and written customer service while serving as a liaison for injured workers, clients, and providers.
• Schedule injured workers with our Ortho/Spine providers within client-guaranteed timeframes.
• Provide timely scheduling updates to claims examiner, case manager, and other contacts on referral if applicable.
• Obtain additional medical notes to assist with scheduling.
• Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers.
• Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
• Work closely with interdepartmental operations staff to effectively manage referrals.
• Uses experience and judgement to complete tasks with minimal supervision.
• Good understanding of products and services.
• Follow all regulatory requirements, policies, procedures, and best practices.
• Understand & comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.
• Perform additional support functions as needed.
• Maintain reliable and predictable attendance during scheduled work hours.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications

• High School Diploma
• Minimum 3 years’ customer service experience (medical office experience a plus)
• Excellent customer service skills
• Excellent oral and email communication skills and phone presence
• Proficient in all Microsoft Office and computer application systems
• Ability to work independently
• Ability to multi-task
• Acute attention to detail
• Ability to work in multiple systems

Benefits

• Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation – paid time off and personal holiday programs for work-life balance.
• Volunteer time – one paid day per calendar year for community engagement.
• Learning and development – support for continual learning through the Learning Excellence at Paradigm (LEAP) program.