[Hiring] Referral Coordinator @Dreem Health

Role Description

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical — you ensure every referral moves smoothly from first contact to scheduled appointment.

You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.

This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You’ll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients’ access to high-quality sleep care.

If you’re someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded.

Qualifications

• 3 to 4 years of referral coordinator experience
• Experience in healthcare or startup environments
• Sleep-related experience is a plus
• Strong people skills and communication skills
• Ability to collaborate cross-functionally
• Strong problem-solving skills and ability to identify both issues and solutions
• Excellent documentation habits; highly organized and detail-oriented
• Ability to multitask in a fast-moving operational environment
• Customer service mindset
• Experience with VOIP calling tools such as Aircall or 8x8
• CRM experience required (HubSpot preferred)

Requirements

• This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

Benefits

• Fully remote work environment
• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, Paris, Belgium
• 1-2 team gatherings a year
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + paid sick leave
• Internet and phone reimbursement for remote employees

Company Description

Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.