[Hiring] Customer Service Language Referral Coordinator @HRS Talent Solutions

Role Description

A customer asks for help in a language the first support agent does not use. The Language Support Routing Assistant identifies the requested language when it is stated, checks the employer's available support route, and transfers the inquiry with its context intact. This remote position does not require you to translate, interpret, or pretend to understand a message you cannot read. It requires respect, careful routing, and a clear record.

The opening is remote, with part-time or full-time options. Pay is $31 per hour. A private home office or equivalent space is appropriate for customer communications. The employer will confirm its language resources and schedule.

Your work may include:

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Qualifications

• Experience with customer service or office administration is helpful, but beginners can be trained on routing and privacy rules.
• Ability to follow a decision guide and communicate respectfully.
• Fluency in an additional language may be useful for some employers, but this assistant role does not presume it.

Requirements

• Describe a situation where you helped someone reach the right person when you could not answer directly.
• Do not claim translation experience if you have not done that work.

Benefits

• Remote work with part-time or full-time options.
• Pay of $31 per hour.