[Hiring] Radiology Scheduler @Carenet Health

Role Description

The Health Advisor serves as a key point of contact within Hoag’s Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines, including:

• CT
• MRI
• Mammography and bone density (DEXA)
• X-ray and ultrasound
• Laboratory
• Nuclear medicine
• Pulmonary
• Vascular
• Surgery
• Labor & delivery
• Physician scheduling
• General radiology call support

In this role, the Health Advisor delivers a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment. Responsibilities include:

• Scheduling, rescheduling, confirming appointments
• Addressing patient inquiries
• Documenting all interactions in accordance with client protocols, HIPAA standards, and service expectations
• Managing inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services
• Responding to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information
• Accurately documenting all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms
• Reviewing patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols
• Navigating multiple systems simultaneously while maintaining accuracy and efficiency
• Communicating professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs
• Demonstrating empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process
• Following established workflows, call flows, and knowledge resources when handling patient interactions and service requests
• Identifying patient needs and taking appropriate actions to ensure concerns are resolved, and service expectations are met
• Maintaining productivity and quality standards in a fast-paced, high-volume contact center environment
• Ensuring strict adherence to HIPAA regulations and all privacy and security standards
• Participating in required training programs, including modality-based training for imaging services
• Engaging in coaching sessions and applying feedback to improve performance and service delivery
• Maintaining consistent attendance and schedule adherence to support operational goals
• Performing other duties and responsibilities as assigned

Qualifications

• High school diploma or GED required
• Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred
• Hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling
• Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards
• Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette
• Demonstrated understanding of and consistent adherence to contact center performance metrics
• Ability to adhere to assigned schedules within program operating hours
• Ability to manage multiple systems and tasks simultaneously in a fast-paced environment
• Strong attention to detail and ability to follow established protocols and workflows
• Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively
• Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms
• Ability to type a minimum of 40 words per minute
• Flexibility to work assigned schedules, including evenings, weekends, or holidays as required

Requirements

• Completion of assessments may be required before an applicant can move forward
• Any discovery of unauthorized completion of assessments will result in disqualification or termination

Benefits

• Compensation of $16.00 per hour
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Company Description

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.