[Hiring] Executive Admissions Representative @American Public University System

Role Description

The Executive Admissions Representative will work on the team that primarily provides high-touch service supporting student enrollment into affordable and career-focused online programs with American Public University (APU).

In this role, the Executive Admissions Representative will be responsible for engaging new students considering enrollment into our programs through consultative conversations, providing guidance through the enrollment process, and ensuring a smooth transition for students.

• Acts as the first point of contact for prospective students considering enrollment at AMU/APU.
• Engages prospective students via phone and email about their future with the goal of enrollment into AMU/APU.
• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.
• Presents tailored solutions to students based on information obtained during discussions and facilitates enrollment when applicable.
• Meets and exceeds targeted goals and metrics as provided by department leadership.
• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
• Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).
• Evaluates academic records and documents of prospective students for admission to AMU/APU.
• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.
• Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.

Requirements

• 5 years of online admissions experience working with adult students in a sales-oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students, and drive the enrollment process.
• Bachelor's degree is required.
• Salesforce knowledge preferred.
• Excellent verbal and written communication skills with a strong phone presence.
• Passion and enthusiasm for helping and empowering others to succeed.
• Demonstrated ability to succeed as an individual contributor that can meet deadlines.

Work Schedule/Start Date

• In this full-time remote role, the Executive Admissions Coach may work a variety of shifts ranging from 2 days 9:00am-5:30pm, 2 days 11:30am-8:00pm, and Friday 8:00am-4:30pm EST.
• This is a remote position that requires a high-speed Internet home connection and a dedicated workspace.