[Hiring] Product Support Administrator @Helpware

Role Description

A Product Support Administrator here will work collaboratively and closely with the client's Team Members to support the suite of products by completing non-clinical tasks including:

• Intaking referrals
• Processing incoming and outgoing mail
• Data entry
• System and process support

Responsibilities include:

• Communicate with others.
• Collaborate with Product Support team members and client's producers to complete non-clinical tasks.
• Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including:
• Following complex handling instructions to include referral intake and assignment
• File setup
• Report and invoice distribution
• Mailing and faxing
• Case management support and customer service
• Accounts receivable
• Data entry/maintenance
• Any and all other duties as assigned
• Ensure all tasks completed are top quality work and provide exceptional service to both internal and external customers.

Qualifications

• Previous experience of at least 1 year.
• High school diploma or the equivalent is required; some college courses or equivalent experience is preferred.
• Experience and knowledge of similar product supportive roles, customer service, billing, and other complex administrative tasks is required.
• Motivated to beat records and exceed goals.
• Organized and able to work in a fast-paced environment.
• Collaborative with problem-solving and critical thinking skills.
• Committed to daily application of client's core values.

Requirements

• Ability to read, write, speak, and apply mathematical concepts.
• Ability to multitask and provide responsive customer service.
• Compliance with safety principles, Federal and State laws, regulations, and standards.