[Hiring] Principal Customer Solutions Engineer @Rocket Companies

Role Description

The Customer Solutions Engineer is a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

• Provide services to customers (75%):
  • Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
  • Contributes to design for specific deliverables and assists in the deployment of Rocket products.
  • Contributes to implement new solutions under the direction of Delivery Architects.
  • Create proof of concept / proof of value technology analysis and pilots.
  • Conduct external and internal technical presentations/trainings to peer groups.
  • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
  • Applies own subject matter knowledge to solve a variety of common technical issues.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Participates as part of a team and maintains good relationships with team members and customers.
• Team Leadership (25%):
  • Ultimately accountable for Technical solution implementation for project.
  • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
  • Uses technical experience to give customer sound technical advice.
  • Responsible for knowing the Architecture, versions, and requirements.
  • Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
  • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
  • Determine if change is a product defect or enhancement before communicating to customer.
  • Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
  • Conducting or assigning code reviews.

Qualifications

• 5-7 years of relevant technical experience.
• Excellent communication / customer service skills / confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customizations and/or maintenance.
• Must have an analytical mindset to analyze test results and facilitate defect resolution.
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Requirements

• Technical skills to include two or more of the following:
  • IBM Enterprise COBOL or PLI programming experience.
  • System level experience of IBM CICS; IMS and JCL.
  • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL.
  • Windows operating system.
  • Linux/UNIX operating system.
  • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes.

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable. For example:
  • Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
  • Experience with COBOL modernization and porting application code across platforms.
  • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
  • Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration.
  • Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle.
  • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

Other Preferred Skills

• Bachelor's degree in Computer Science or related field.
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express.
• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
• Proficient in another EU language.

Benefits

• Unlimited Vacation Time as well as paid holidays and sick time.
• Health and Wellness coverage options for Rocketeers and dependents.
• Life and disability coverage.
• Fidelity 401(k) and Roth Retirement Savings with matching contributions.
• Monthly student debt benefit program.
• Tuition Reimbursement and Certificate Reimbursement Program opportunities.
• Leadership and skills training opportunities.