[Hiring] Pharmacy Support Specialist @AnewHealth

Role Description

The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
• Coordinates facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Educates PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• HS diploma required.
• Minimum of 2 years customer service experience preferably in a healthcare setting.
• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient-centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Reliable.
• Efficient.

Requirements

• Schedule: 2PM-10:30PM ET Wednesday-Friday, 9AM-5:30PM ET Saturday-Sunday.
• This is a full-time position with an expectation to work an average of 40 hours per week.
• Available outside of normal business hours to meet customer expectations on an ad-hoc basis.
• Rotating weekend schedule required approximately up to four times a year or as needed along with a rotating holiday schedule.
• Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
• This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees including medical/dental/vision.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.
• Medical, dental and vision coverage effective 1st of the month following date of hire.