[Hiring] Payment Solutions Support Agent @Boeva Tech

Role Description

As a Payment Solutions Support Agent, you'll be the voice of our brand for our French-speaking customers, supporting them with empathy, precision, and a can-do attitude.

• Handle inbound inquiries via phone, email, chat, and social media, you'll be a true omni-channel hero.
• Assist merchants with everything from technical setup to payment issues and product navigation.
• Collaborate with teams like Sales, Marketing, and Tech Support to resolve queries quickly and efficiently.
• Help improve our internal processes, tools, and workflows to boost merchant satisfaction and retention.

Qualifications

• Fluent in French and comfortable communicating in English (spoken and written).
• Tech-savvy, you're quick with a smartphone, tablet, or computer.
• Experienced in Customer Support or Contact Centers (preferred, but not essential).
• Patient, positive, and always ready to help even when things get hectic.
• Curious, resourceful, and persistent, you love solving problems.
• Organized and thrive in a fast-paced, dynamic environment.

Requirements

• Full-time | 6-month contract (with potential extension)
• Base salary: 1,000/month (x14) + Bonus + Meal Allowance
• Start: 24/09/2026
• 40 hours/week
• Rotating shifts between 08:00 and 19:00, Monday to Sunday
• Occasional late shift until 21:00 (rare, based on client needs)
• 2 days off per week, scheduled on a rotating basis

Benefits

• Salary: 1,000 EUR /month (x14 months)
• Performance Bonus: up to 100 EUR /month (x12 times)
• Meal Allowance: 7.63 EUR net per working day
• Career progression in a global tech scale-up
• A vibrant, collaborative, and innovative team culture
• Work in Porto's tech hub with on-site support and team activities
• Fully paid training that starts 24/09/2026

Company Description

We're not just another tech company; we're a movement reshaping the way small businesses operate across Europe and beyond. As the #1 mobile point-of-sale (mPOS) provider in Europe, we've empowered over 100,000 merchants in 31 countries to accept card payments anywhere using just their smartphone and our sleek, game-changing device.

From paperless onboarding to the first tap-to-pay, our product is designed to be simple, inclusive, and transparent—no hidden fees, no jargon, just honest innovation. Join a team of 1,000+ disruptors worldwide who believe in making entrepreneurship accessible to all.