[Hiring] Patient Service Representative @Indiana Health Centers, Inc.

Role Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. The IHC Corporate team is now recruiting for a bilingual (Spanish) Non-Clinical Patient Service Representative (PSR) living in the state of Indiana.

• The PSR ensures a positive and consistent customer service experience for IHC patients.
• Works closely with the front staff at the sites to provide customer service to patients over the phone.
• Responsibilities include scheduling and rescheduling appointments, making reminder phone calls, and addressing other patient care related questions.

Qualifications

• Medical Scheduling experience (required)
• Lives in the state of Indiana (required)
• Spanish communication skills (required)
• Medical customer service experience
• Remote work experience

Requirements

• Graduation from a standard high school, or equivalent (required)
• Medical Scheduling experience (required)
• Lives in the state of Indiana (required)
• Bilingual in Spanish (required)
• Medical customer service experience
• Remote work experience

Benefits

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services