[Hiring] Patient Engagement Specialist I @Sprinter Health

Role Description

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.

A Day in the Life of a Sprinter Patient Engagement Specialist I:

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns.
• Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way.
• You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day.
• You will talk to about 80 to 100 patients and book an average of 19 appointments each day.
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments.
• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits of receiving them in-home with Sprinter Health.
• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have.
• You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience.
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support.
• Other duties and/or projects as assigned.

Qualifications

• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Excellent written and verbal communication skills to present and explain information to customers.
• Proven skill managing multiple channels of communication including phone, email, chat, etc.
• Experience with Zendesk (preferred).
• Experience with Five9 (preferred).

Requirements

• You are flexible and have humility as well as a sense of humor.
• You are a strong and personable communicator.
• You excel at last minute problem solving and out of the box thinking.
• You are highly organized and love to follow a process.
• You have experience working in an on-demand service or healthcare environment.
• You thrive in a fast paced, high pressure environment.

Benefits

• Medical, Dental and Vision.
• 401 with a match.
• Flexible PTO.
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).
• $10,000 lifetime max for infertility/fertility treatment.