[Hiring] Senior Product Manager, Patient Engagement & AI @Equip Health

Role Description

The Senior Product Manager will lead Equip’s strategic execution for patient-facing AI across the care journey, building experiences that make it easier for families to get help and for our teams to deliver it. This role will define how Equip uses AI to connect with everyone we serve, from families exploring care to patients in treatment, referring providers, and the internal teams who support them.

• Own Equip’s patient-facing AI-powered experiences end to end.
• Champion a thoughtful, values-driven approach to AI.
• Hold a high bar for experience quality across the end-to-end journey.
• Partner with behavioral insights and patient engagement.
• Own the safety standard for patient AI conversations.
• Partner with Operations to redesign workflows around AI.
• Establish evaluation frameworks spanning pre-launch testing and live production monitoring.
• Partner cross-functionally across Clinical, Design, Engineering, Operations, Compliance, and Commercial teams.
• Present AI product vision, risk assessments, and measurable outcomes to executive and clinical leadership.
• Work directly with and help manage our vendors.
• Personally own prompt design for patient-facing agents.
• Perform other duties as assigned.

Qualifications

• 5+ years of software product management experience.
• Demonstrated experience defining product strategy and managing full product lifecycles.
• Demonstrated product taste and user experience judgment.
• Demonstrated ability to collaborate with engineering teams on AI agent design.
• Demonstrated experience implementing and managing third-party agentic AI vendors.
• Demonstrated experience designing safe escalation and human-in-the-loop experiences.
• Demonstrated experience defining product metrics that connect AI performance to user experience.
• Demonstrated hypothesis-driven approach to product development.
• Demonstrated ability to lead multidisciplinary initiatives.
• Demonstrated ability to successfully influence without formal authority.
• Strong communication skills.
• Strong ability to remain composed and navigate high ambiguity.

Benefits

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous parental leave.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Spring Health, a 100% employer-paid mental health benefit.
• Employee Assistance Program (EAP).
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge.
• 401K Option!
• $50/month stipend for home internet expenses.
• $250/month stipend for co-working space.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that.
• Company Laptop.