[Hiring] Patient Engagement Specialist @HarmonyCares

Role Description

The Patient Engagement Specialist is responsible for new patient acquisition. The role is critical to drive the growth of the organization and meet our patient engagement commitments to HarmonyCares customers and partners. The Patient Engagement Specialist is responsible for:

• Reaching out to eligible patients to explain services.
• Addressing a variety of inquiries and gathering feedback.
• Scheduling new patient appointments.
• Addressing questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members in a timely, calm, and professional manner.
• Developing a deep level of trust with patients in a vulnerable chapter of life.
• Understanding patient needs and engaging them on how HarmonyCares can best support them and their families.
• Orchestrating the initial engagement with the clinical team.

Qualifications

• High school diploma.
• Ability to multi-task while given competing priorities.
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times.
• Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner.
• Ability to analyze problems and resolve issues in a rapid, direct, and complete manner.
• Demonstrates short and long-term persistence in meeting objectives and personal development.
• Ability to adapt to new systems and changes as required and apply guidelines/procedures.
• Excellent communicator with an uplifting and personable manner with outstanding phone etiquette.
• Excellent written communication skills with success in providing notes, updates, and written communications via computer systems.
• Excellent data-entry skills and proven ability to navigate multiple computer screens.

Requirements

• 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising, or similar position (preferred).
• Working knowledge of the healthcare industry (preferred).
• Ability to speak multiple languages fluently (preferred).

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more.
• 401K Retirement Plan (with company match).
• Tuition, Professional License and Certification Reimbursement.
• Paid Time Off, Holidays, and Volunteer Time.
• Paid Orientation and Training.
• Established in 11 states.
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!