[Hiring] Patient Engagement & Administrative Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are seeking proactive, compassionate, and results-oriented Patient Engagement & Administrative Virtual Assistants to support patients throughout their journey toward completing the required sleep testing or diagnostic documentation needed for treatment.

The VA will serve as an important point of contact for patients, communicating through phone, email, and SMS to provide clear guidance, answer questions, overcome obstacles, and encourage patients to take the necessary next steps. This role combines patient engagement, follow-up, administrative support, documentation, and process improvement.

• Communicate directly with patients through phone, email, and SMS.
• Respond promptly and professionally to patient questions and concerns.
• Provide clear guidance regarding the steps patients need to complete.
• Help patients understand what is required to move forward with testing or treatment.
• Identify obstacles preventing patients from completing required steps.
• Follow up with patients who have not completed the necessary actions.
• Maintain a professional, empathetic, and supportive tone in all patient interactions.
• Build rapport and trust while maintaining appropriate professional boundaries.

Qualifications

• 2+ years of experience in customer service, administrative support, patient engagement, or a similar role.
• Healthcare or direct-to-consumer experience is preferred.
• Excellent verbal and written English communication skills.
• Professional and empathetic phone presence.
• Strong interpersonal and relationship-building skills.
• Comfortable working in a results-oriented environment.
• Strong organizational and documentation skills.
• Excellent attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently with minimal supervision.
• Comfortable using CRM and patient-management systems.
• Ability to maintain confidentiality when handling sensitive patient information.

Requirements

• Experience working in healthcare administration.
• Experience working with patients or healthcare consumers.
• Experience in a mental health, medical, sleep-health, or similar healthcare environment.
• Experience with patient engagement or patient success programs.
• Experience with Salesforce or similar CRM platforms.
• Bachelor's degree preferred, but equivalent professional experience will be considered.

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!