[Hiring] Patient Contact Center @Florida Cancer Specialists

Role Description

The Patient Contact Center fulfills FCS’s mission by providing world-class consumer care by following its values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services to internal and external radiology services.

• Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned.
• Provide operational support in delivery of patient care in a call setting environment.
• Responsible for meeting and exceeding standard consumer care metrics such as:
  • Answering phones in a timely and professional manner.
  • Scheduling appointments efficiently and accurately.
  • Obtaining and inputting insurance information.
  • Maintaining compliance standards.
  • Providing a quality consumer experience by meeting consumers’ needs.

Qualifications

• High School Graduate or Equivalent.
• Previous customer service experience.

Requirements

• 1+ years’ experience in the Health Care preferred.
• Call center experience preferred.
• Proven ability to train and audit others.

Benefits

• Competitive salaries.
• Comprehensive benefits packages including:
  • Tuition reimbursement.
  • 401-K match.
  • Pet and legal insurance.

Core Competencies, Knowledge/Skills/Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients.
• Strong emphasis on organizational skills and attention to detail.
• Ability to deal with sensitive and confidential data.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.

Knowledge and Skills Preferred

• Knowledge of EHR.
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

Values

• Patient First – Keeping the patient at the center of everything we do.
• Accountability – Taking responsibility for our actions.
• Commitment & Care – Upholding FCS vision through every action.
• Team – Working together, one team, one mission.

Expectations for all Employees

• Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner.
• Comply with all labor laws, workplace policy, and workplace practices.
• Report issues of any forms of workplace harassment, discrimination, or other potential improprieties to management or the human resources department.

Screenings

• All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.
• As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
• FCS is a drug-free workplace, and all new hires will be subject to drug testing.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ([email protected]) for further assistance.