[Hiring] Patient Access Representative @PT Solutions Physical Therapy

Role Description

As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Requirements

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

Benefits

• Competitive compensation with ability to earn performance-based incentives.
• Professional development through strategic internal platforms.
• Opportunity for career progression with a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws).
• Reimbursement for endurance race entry fees.

Company Description

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

• PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback.
• We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values.
• This recognition reflects a culture built around supporting our people.
• Through human connection, intentional care, and being all in for one another, we create experiences that make a difference.