[Hiring] Senior Clinic Patient Access Representative @Allina Health

Role Description

Provides advanced patient access, intake coordination, and scheduling support for complex or high acuity patients. Functions as a subject matter expert and informal mentor while maintaining direct responsibility for patient access work.

Key Position Details

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends
• Remote position; must reside within commuting distance of Allina Commons, Minneapolis MN

Principle Responsibilities

• Advanced Scheduling & Access Management:
  • Provides advanced scheduling support for complex, specialty, or high acuity patient populations.
  • Partners closely with clinical team to assess urgency and access needs using clinical workflow knowledge and established access guidelines.
  • Identifies barriers to access and proactively develops alternative scheduling pathways or solutions.
  • Manages complex work queues and escalated scheduling issues requiring advanced problem solving.
• Patient, Provider & Staff Resource:
  • Serves as a trusted clinic resource regarding access, scheduling, billing, and service related questions.
  • Provides first level resolution for escalated access or scheduling concerns.
  • Facilitates billing related requests and ensures appropriate follow up.
  • Ensures accurate, timely documentation of all patient interactions and decisions.
• Mentorship & Knowledge Sharing:
  • Serves as an informal mentor and subject matter expert for Clinic Patient Access Representatives.
  • Provides peer guidance and knowledge sharing related to complex scheduling, referrals, and workflows.
  • Supports onboarding and training of new staff without formal supervisory authority.
  • Identifies opportunities for workflow or access improvements and partners with leadership as appropriate.
  • May participate in projects or work groups to support workflow improvements, implementations, etc.
• Additional Responsibilities:
  • Completes referrals, specialty scheduling, and other advanced access functions as assigned.
  • Other duties as assigned.

Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 3+ years experience in healthcare scheduling or patient-access experience, including demonstrated experience managing complex scheduling scenarios, referrals, and specialty access workflows.
• 2+ years basic medical terminology experience and understanding of clinical workflow.

Preferred Qualifications

• High school diploma or GED.
• Associates or Vocational degree.
• Medical reception or equivalent program.

Physical Demands

• Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.

Pay Range

Pay Range: $23.22 to $31.83 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.