[Hiring] Medical Device Digital Project Engineer @Hologic

Role Description

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. This role partners heavily with customers’ IT and clinical support teams, and a wide range of internal teams including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D and Quality. Digital Project Engineers play a key role in customer success by eliciting and interpreting customers’ real-world requirements, and transforming those requirements into technical solutions enabled by intelligently integrating Hologic’s products with our customers’ Health Information Systems and devices.

• Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.
• Perform remote installation and configuration of software-based products.
• Troubleshoot technical issues during installation projects.
• Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
• Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.
• Ensure quality performance and customer satisfaction for connectivity and software installation projects.
• Escalate issues to appropriate expert teams and management as necessary.
• Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.
• Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
• Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.
• Able to work flexible work schedules as required for staff coverage during customer and company operating hours.
• Occasional travel may be necessary.

Qualifications

• 5-8 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Requirements

• A four-year degree in a related technical discipline is preferred.
• An equivalent blend of education and experience is acceptable.
• Ability to sit, stand, walk, and use hands and arms to perform computer and equipment-related tasks.
• Ability to occasionally lift and move equipment weighing up to 40 pounds.
• Ability to assemble and connect computer peripherals as needed.

Benefits

• Flexible work schedule required to support customer and business needs.
• Occasional travel of up to 10% may be required.
• Additional duties may be assigned as business needs dictate.

Company Description

At Hologic, we are committed to making healthcare better through innovation, collaboration, and customer excellence. We provide comprehensive onboarding, ongoing professional development, and opportunities for career growth. You'll join a team dedicated to solving meaningful challenges and improving patient care through technology.