[Hiring] Patient Access Representative @UnitedHealth Group

Role Description

The Financial Counselor (Patient Access) primary function is to ensure a constant and reliable cash flow, maximize revenue collections, minimize accounts receivable losses (bad debt) and promote excellent public relations. The Financial Counselor is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed.

This position is full-time, Monday - Friday. Employees are required to work between the hours of 7:30 AM - 4:00 PM EST including the flexibility to work occasional overtime and weekends based on business need.

We offer 1-3 months OR longer of paid onsite training. The hours of training will be 7:30 AM - 4:00 PM EST from Monday - Friday. Training will be conducted onsite at 489 State Street in Bangor, ME.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements.
• Counsels patients as to financial responsibility while assessing suitability for in-house programs of Free Care, Discounted Care, and Payment Plans.
• Ensures all accounts are screened for linkage opportunities and appropriate actions are completed.
• Performs a daily check of all qualifying patients and assesses/offers financial assistance.
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping.
• Records and prepares statistics for outreach of financial assistance programs offered.
• Maximizes revenue collections.
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided.
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
• Functions as a Superuser for primary computer systems.
• Proactively identifies process improvement opportunities.
• Works on Special Projects as needed.
• Performs the duties of a Financial Counselor (Patient Access).
• Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas.
• May perform other duties upon request.

Qualifications

• High School Diploma/GED.
• 1+ years of Patient Access experience in a Hospital Registration Department, physician office or any medical setting.
• 1+ years of experience using medical terminology.
• 1+ years of health insurance experience.
• Intermediate level of proficiency in Windows, Excel, and Microsoft Office.
• Ability to type at the speed of 35+ WPM (words per minute).
• Ability to work remotely with occasional onsite as needed.
• Ability to train onsite for 3 months OR longer at Northern Light Health & Medical Center, 489 State Street in Bangor, ME.
• Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business needs.
• Full Flu vaccination is an essential job function of this role.
• Must be 18 years of age or older.

Preferred Qualifications

• 1+ years of electronic health record experience.
• 1+ years of experience in a Hospital Patient Registration OR Patient Account Services.

Soft Skills

• Verbal and written aptitude for adequate communication with the public, physicians, physician office staff, Registration staff, and other healthcare professionals.
• Must demonstrate the ability to work well with others and to work independently without direct supervision.
• Must exhibit a caring attitude toward patients, co-workers, and other customers.
• Ability to handle multiple priorities successfully.
• Ability to demonstrate close attention to detail.
• Ability to present in a professional manner.
• Strong interpersonal, communication and customer service skills.
• Ability to use multiple systems and multi-task.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).