[Hiring] Part-time Technical Support Technician @Daktronics

Role Description

We are currently seeking a Part-Time Technical Support Technician within our Remote Technical Support team.

• Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
• Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• Collaborate with internal team members to escalate product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.

Qualifications

• Associate degree in information systems, engineering technology, computer programming, or similar related fields. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Requirements

• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
• Exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a distraction-free home office location.

Benefits

• The typical hiring range for this position is $24.00 to $25.00 per hour.
• The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.
• This position is eligible for a subset of our company benefits including:
  • Employee discount program
  • Employee assistance program
  • Community donation program
  • Unpaid time off
  • 401(k)
  • Employee Stock Purchase Plan
  • Leaves
  • Disability
  • Accommodations
• Information about Daktronics benefits can be found on our website Career Opportunities.