[Hiring] Part-time Technical Support Consultant @SupportYourApp

Role Description

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Provide technical support via email, calls and chats in a professional and efficient manner;
• Provide technical and customer support for D2C and B2B inquiries, including password resets;
• Troubleshoot issues with home app and escalations;
• Troubleshoot product issues and guide customers through solutions step-by-step;
• Ask the right questions to understand and diagnose the problem;
• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
• Document customer interactions and troubleshooting steps clearly;
• Escalate complex or unresolved technical issues when necessary;
• Provide a positive, patient, and professional customer experience;
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Qualifications

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in a technical customer support role;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

• Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Balance between project workload and personal time;
• Responsive leadership interested in your development;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.