[Hiring] Outbound Wellness Care Representative @Resolv.Global

Role Description

We're looking for reliable, personable, and motivated Outbound Wellness Care Representatives based anywhere in Mexico to support veterinary clinics across the United States. In this role, you'll contact existing veterinary clinic clients whose pets are due or overdue for wellness visits, routine examinations, vaccinations, and other preventive care services.

Your goal is to help pet owners understand the importance of keeping their pets' wellness care up to date and assist them with scheduling appointments at their preferred veterinary clinic. This is a customer-focused position that requires excellent communication skills, empathy, confidence on outbound calls, and strong attention to detail.

• Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care.
• Communicate professionally and explain the purpose of each call in a friendly, helpful manner.
• Encourage pet owners to schedule wellness appointments and routine veterinary visits.
• Assist clients with appointment scheduling, confirming clinic locations, availability, and relevant appointment details.
• Respond to routine questions using approved scripts and clinic guidelines.
• Handle objections, hesitations, and questions professionally while maintaining a positive customer experience.
• Accurately document calls, client responses, appointment bookings, and follow-up requirements in the designated systems.
• Respect client communication preferences and honor requests not to be contacted.
• Escalate medical questions or concerns to the appropriate veterinary staff.
• Meet established expectations for call quality, outreach activity, accurate documentation, and appointment scheduling.

Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.
• Strong spoken English communication skills and a professional telephone presence.
• Comfortable making frequent outbound calls and speaking confidently with customers.
• Ability to build rapport, actively listen, and communicate with patience and empathy.
• Strong persuasion and objection-handling skills without being overly aggressive or pushy.
• Excellent attention to detail and accurate data-entry skills.
• Comfortable working with computers, CRM platforms, phone systems, and scheduling software.
• Reliable, accountable, punctual, and able to work independently.
• Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations.
• A quiet, professional, dedicated work-from-home environment.

Technical Requirements

• Windows 11 computer (Macs NOT accepted)
• Minimum 16 GB RAM
• i5 processor or higher
• Webcam & wired USB headset
• Additional monitors
• Reliable wired high-speed internet connection (Ethernet cable)
• Backup power solution

Work Schedule

• Candidates must be available to work a shift within the broader 7:00 AM – 7:00 PM Pacific Time operating window, as scheduling requirements may change.
• Monday through Friday, subject to final account scheduling requirements.
• Schedule flexibility is important.

Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contract
• Paid training

Application Process

• To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
• Applicants selected to move forward will complete:
• English Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Pre-Screen Interview
• Live Interviews
• Background Check

Important

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for this position.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.