[Hiring] Order Processing Tech Support Specialist @LevelUp

Role Description

We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk.
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error.
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating.
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time.

Qualifications

• Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
• 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
• Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error.
• Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Requirements

• Working knowledge of NetSuite as an ERP system.
• Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders.
• Hands-on experience with SQL, BigQuery, or data reporting tools.
• Familiarity with Jira for issue tracking, escalation, and ticket management.
• Experience working for a hosting or a B2B SaaS company.

Benefits

• ₱30,000 - ₱35,000 a month.

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.