[Hiring] Operations & Customer Support Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations.

The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

• Customer service experience required.
• Administrative, executive assistance, operations, or project coordination experience strongly preferred.
• CRM experience required; experience maintaining accurate records and tracking follow-up activities is important.
• Strong organizational skills and the ability to manage multiple projects, tasks, and deadlines.
• Experience implementing workflows, maintaining task trackers, or documenting standard operating procedures strongly preferred.
• Strong written and spoken English required.

Requirements

• Respond to incoming calls, texts, emails, and online inquiries as needed.
• Gather basic project information from prospective customers.
• Schedule estimate appointments and coordinate customer follow-ups.
• Follow the company's established conversational call script and maintain a friendly, professional customer experience.
• Build rapport with warm leads and help move qualified customers toward scheduled estimate appointments.
• Follow up consistently with leads and customers, ensuring that outstanding inquiries do not fall through the cracks.
• Provide phone support when required, including customer inquiries and follow-up calls.
• Maintain accurate lead, customer, job, and project information in DripJobs and other designated systems.
• Track licenses, insurance documents, subcontractor records, and compliance deadlines.
• Help establish and implement a clear process for tracking leads, estimates, jobs, customer requests, and operational tasks from initiation through completion.
• Proactively identify missing information, unpaid deposits, incomplete tasks, overdue follow-ups, and upcoming deadlines.
• Help develop, document, refine, and implement checklists, standard operating procedures (SOPs), and repeatable workflows.

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Company Description

This is not an offer of employment; contractors are not employees of 20four7VA or any client. All compensation is processed through 20four7VA according to the terms of the engagement.